Tips

Negotiation:

Concentrate on listening for understanding before listening for agreement.

Coaching:

The two most powerful questions for a coach: "Why? (do you say that? did that happen? is that important?)" and "What did you learn from that experience?"

Meetings/Time Management:

Try staggered attendance agendas, give people the option of attending the whole meeting or coming for the part that is relevant to them.

Challenging Conversations:

Don't assume that early comments and statements (especially when there is a good deal of emotion involved) give a true picture of what the other person is thinking. Often they are intended to get our attention. Be a generous listener and watch for a clear picture to emerge.

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