Custom Training & Consulting Services

About

Our Mission

Help individuals to achieve their full potential while helping organizations to provide a positive work environment and achieve their performance goals.

Our Vision

Providing programs and services that are practical, easy to understand and use, along with content and tools that will produce measurable results and a return on our clients’ training investment. (ROTI).

Each year we work with organizations such as Rogers Communications Inc, Sears Canada Inc. CIBC, TD Financial, AstraZeneca, General Electric, Shared Services Bureau, Sobeys Inc., Rockwell Automation, Sapphire and many more to develop and deliver customized training strategies and programs.

CTC Services offers a complete range of personal and organizational development products and services including: individual and team coaching, change management, sales and service and leadership programs as well as specific skill development in areas such as negotiation, problem solving and decision making, marketing, time management, financial basics, performance assessment, coaching and counselling. We often work with clients to create business specific programs under their logo.


Clients

  • CANADIAN IMPERIAL BANK OF COMMERCE
  • CANADIAN TIRE CORPORATION
  • CANADIAN BROADCASTING CORPORATION
  • CANADIAN PACIFIC
  • DUPONT AG PRODUCTS
  • GENERAL ELECTRIC CO. LTD.
  • I.B.M.
  • TVONTARIO
  • ONTARIO TEACHERS INSURANCE PLAN
  • TD BANK FINANCIAL GROUP
  • REGIONAL MUNICIPALITY OF TORONTO
  • THE CITY OF WATERLOO
  • SEARS CANADA INC.
  • GREAT WEST LIFE INSURANCE
  • COMARK OF CANADA
  • OWENS-CORNING COMPANY LTD.
  • SOBEYS INC.
  • TORLYS INC.
  • ROGERS COMMUNICATIONS INC.
  • BANK OF NOVA SCOTIA
  • ABITIBI-BOWATER

Bios

Cheryl GrantCHERYL GRANT, a very successful Interior Design and Consumer Trend Consultant and Public Speaker brings over 25 years of corporate experience with her as a principle of R. C. Grant and Associates Ltd.

Cheryl's corporate background centered on the home décor and included domestic and international buying, product design, brand development and she is considered an expert in consumer studies and lifestyle trends. As a senior buyer and corporate executive Cheryl has played the lead role in developing products and national brand strategies across Canada, the United States and Europe.

In addition to consulting Cheryl is a much sought after keynote speaker and design workshop facilitator since the early 1980's specializing in Consumer Profiles, Interior Design Trends and Brand Management. Acknowledged as a highly informative and candid speaker Cheryl is equally comfortable in the boardroom or a large auditorium.

Over the past decade, Cheryl has used her company's research and consulting services to help clients shape powerful new product and marketing strategies. Praised as a ‘down to earth’, highly collaborative consultant/trainer, her clients include retailers, designers and manufacturers, companies such as Springs Canada, Sears Canada, Proctor and Gamble, Steven and Chris, Gluckstein Design, House and Home Magazine, Torlys Industries, Beaulieu Canada and many many more.


Garth GrantGARTH GRANT, a graduate of the Schulich School of Business at York University. During his time at York he was heavily involved in Student Council and with Faculty functions at the University. He co-founded the Student Internship Program which obtained placements for 134 students during the last year of his tenure as president of the program. While President of the Internship he developed and delivered programs on self assessment and marketing/selling skills.

While still at York Garth was hired by one of the Internship clients, the Co-operators General Insurance Company, as a broker. Shortly after joining the Co-operators Garth was moved into a training role where he worked with new recruits. The scope of the training included customer service, insurance regulations, computer systems and sales.

After completing his Honors Degree in Business Administration he spent two years in Japan working as a consultant/facilitator for a large Japanese consulting firm, OTC Inc. During his stay in Japan Garth became versed in the cultural nuances of East-Asia and learned a great deal about Japanese social and corporate culture as well as developing a level of competence in both the written and spoken Japanese language.

Wishing to capitalize on expanding global markets, Garth then spent 3 years in Guadalajara, Mexico. He opened and successfully operated an export business, export brokerage and a ten thousand square foot manufacturing facility, employing roughly 25 people. While in Mexico he gained a deep understanding of business practices and the socio-economic conditions in the Latin American region. His company dealt in large volumes of product to clients in Australia, England, Canada and the United States.

After five years outside of Canada Garth made the decision to return home to make use of his skills here on Canadian soil. He was hired by Dufferin Games Ltd. to restructure their purchasing, inventory management/control and logistics systems. Having achieved those goals, Garth was preparing to take over the organization’s Wood Products Division. As Vice-President of Wood Products he would restructure the division to make it more profitable and better service the needs of the pool table and cue factories. Dufferin Games, regrettably, took a turn for the worse due to market conditions and was officially closed during the summer of 2003'.

Garth has recently brings his international business experience together with his background in training and facilitation to R.C. Grant and Associates. He has been actively involved in facilitating negotiating training, developing sales and service programs as well as providing consulting services to a large US based flooring distributor and a Canadian carpet distributor on a marketing amalgamation project.

A skilled facilitator Garth receives high marks for his personable and engaging style which is mixed with a good sense of humor. He has the ability to engage the audience and create a comfortable learning environment.


Russ GrantRUSS GRANT, a business major with extensive experience in the training and program development field. He has worked with public and private sector organizations including financial institutions, information systems, retailers, manufacturers and communication companies.

Russ has been successfully providing training and consulting services in leadership, team building and negotiation skills for over 20 years. He has designed and conducted training programs in a wide variety of related skill areas, such as coaching, communication, problem solving, creative thinking, conflict resolution, interest based negotiation and gender/cultural diversity.

Russ's company has provided consulting services and created specialized programs to increase sales performance, enhance levels of customer service and to help working teams to build on their effectiveness.

From sales and operations management through to National Manager of Training with Sears Canada Inc., Russ has practical, 'hands-on' leadership experience in finance, people management, strategic planning, marketing and human resource development.

Highly rated as a facilitator and coach, Russ regularly works with individuals, teams and groups helping them to work through difficult issues and challenges in order to regain or enhance effective working relationships. Russ's style is low key, engaging and encourages creation of an open space where all interests can be heard.


Shirley KnightSHIRLEY KNIGHT, is an independent consultant in strategic planning, leadership and organizational development.

Shirley has an Executive MBA from Queens University and over 30 years experience in banking and insurance. Her most recent corporate role before becoming a consultant was as a Senior Vice President of an Ontario-based private insurance company. In addition to designing and leading the company's Strategic Planning, Shirley's role was threefold: First as a Senior Vice President of Strategy and Organizational Development, where she designed and implemented a full management restructuring as well as designed and lead the negotiation to create a joint venture with a broker-dealer; second as SVP Strategy in Corporate Development developed analysis and board-level recommendations regarding businesses to grow, exit or acquire; and finally SVP Strategy and Business lines where she ran the operations for the Life side of the business.

In addition to several years experience specializing in Leadership and Organizational Development with a Canadian bank, Shirley's business experience includes Sales and Management in Retail Banking; Account and Relationship Management in Corporate Banking, and a Change Management role in Investment Banking.

In her career, Shirley has spoken to several groups and conferences on topics Including "How we used action learning to accelerate executive development"; "How our organizational practices kept our firm on 'Canada's Top 50 Best Companies to Work For' three years in a row"; "Why good learners make good leaders".


Chris PohlkampCHRIS POHLKAMP, in 1989, after 15 years in the private sector Christine left her post as National Training Manager at Dun & Bradstreet to design and facilitate relevant training and organizational development programmes for clients in business and government.

Christine delivers motivating and skills based workshops utilizing the experiential learning model that addresses the individual learning styles of attendees.

In addition to facilitating the Diploma in Adult Education programme with St. Francis Xavier University, Christine also conducts seminars and workshops from Nunavut to the Caribbean.

She has conducted seminars and workshops with such diverse organizations as, Laidlaw Education Services, Semex Canada, Hamilton Wentworth Police Service, Hoffman LaRoche Canada, Amgen, CryoCath Technologies Inc, Dufferine Construction, Langen Packaging, Cami Automotive, St. Lawrence Cement, University of Guelph, Sobeys Ontario, Cook Canada, Mitra Imaging Inc, Hatch Canada, Ontario Hydro, Region of Halton and the Ministry of the Environment.

Christine has a strong commitment to obtaining measurable results from her workshops. She quickly develops rapport with attendees to encourage enthusiastic participation. Her presentations are always based on solid design theory, which stimulates the participants to take action and implement necessary changes once the training is completed.

Christine is certified to deliver Myers Briggs; True Colours; DiSC and Time Mastery instruments from Inscape; DISC from Thomas International and has her Diploma in Adult Education from ST. F. X. University.

As well, Christine acts as an in-house SME resource, assisting the client through R.O.I. evaluation of programmes, creating customer service strategies, and assisting clients in their time management skills. Christine also creates performance management tools, interview guides, conducts time and motion studies and acts as a mystery shopper.


Hubert DaneauHUBERT DANEAU, CRHA, MSc Industrial Relations

Hubert Daneau has a Masters degree in industrial relations. A consultant and trainer and since 1986, he has worked with many manufacturing and service companies in Quebec, Canada, United States as well as organizations in Europe and other countries such as Cameroun and India,. He teaches "Organizational Behavior" at one of the major Universities in Montreal.

Hubert regularly supports clients with:

  • Implementing empowerment processes
  • Coaching managers and senior executives
  • Strategic planning (large group interventions, search conferences)
  • Providing training in leadership, teamwork, conducting meetings, group problem solving
  • Consulting and training in continuous improvement
  • Facilitating organizational diagnosis

Finally, Hubert Daneau is well known for his dynamism as well as his profound interest in the success of his clients' initiatives.

References are readily available on request.